Policies and FAQ |
| PRICING: Please note that all prices are in Mastercard, Visa, PayPal .
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by credit card, your order will be shipped If paying by credit card or PayPal your order will be shipped within 1 business day of receipt of payment.
Checks and money orders are NOT ACCEPTED.
- If you are using our option for a payment service, your order will be shipped If paying by credit card or PayPal your order will be shipped within 1 business day of receipt of payment.
Checks and money orders are NOT ACCEPTED.
Normal delivery time is 5-7 business days. Daily shipping. I use US mail for shipment within the continental US. All international orders go by USPS.
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| SALES TAX: California Sales Taxes are collected for all California buyers. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service, unless buyer has a preference. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
OUR DAMAGE POLICY: If there is damage that occurs in shipping, you must notify us within 2 business days of receipt of item. Do not discard any pieces, contents or original packing materials.
We will instruct you on the procedure for claiming damages depending on the method of shipment. |
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Thank you for shopping at RoseMary's Shop!
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